Catalogue
- SKU count
- Product dimensions
- Fragility
- Storage conditions
eCommerce logistics
eCommerce Logistics Designed Around Order Flow
Connect inventory, order preparation, dispatch, delivery and returns so online orders move through a defined operating process rather than isolated handoffs.
01Inventory readiness
02Order dispatch
03Delivery handoff
04Returns flow
01
Order-to-delivery
The Shipment Begins Before a Vehicle Arrives
eCommerce logistics links inventory availability, order information, packaging, dispatch timing and final delivery.
A practical design starts with the brand's order profile: where stock is held, how orders are prepared, where customers are located and how returns are handled.
Inventory
Order
Pick
Pack
Dispatch
Deliver
Map the eCommerce Operating Requirement
Orders
- Daily order volume
- Peak volume
- Average items per order
- Cut-off times
Delivery
- Customer geography
- Delivery promise
- Shipment size
- Address quality
Returns
- Return rate
- Pickup requirement
- Inspection rule
- Restock or disposition
Operating rhythm
Design for Normal Days and Peak Days
Campaigns, seasonal events and product launches can change order volumes quickly.
Capacity, cut-offs, packaging materials and dispatch collections should be considered before the peak begins.
01
Forecast
02
Prepare
03
Release
04
Pack
05
Dispatch
06
Review
A Practical eCommerce Logistics Flow
Receive Order Data
Confirm the information needed to prepare and route the order.
Allocate Inventory
Identify available stock against the order requirement.
Pick & Prepare
Select goods and complete the defined checks.
Pack & Label
Use product-suitable packaging and clear shipment labels.
Dispatch
Handover through a planned freight or delivery movement.
Manage Exceptions
Coordinate failed delivery, return or replacement workflows.
Forward Logistics and Reverse Logistics Need One Design
Customer delivery and product return are related movements with different controls.
| Consideration | Forward order | Return movement |
|---|---|---|
| Trigger | Customer order | Return or replacement request |
| Inventory state | Saleable stock | Unknown until checked |
| Movement | Warehouse to customer | Customer back to a defined point |
| Decision | Delivery completion | Restock, repair, replace or dispose |
Prepare an eCommerce Logistics Brief
Product categories
SKU count
Average daily orders
Peak daily orders
Order cut-off
Average shipment weight
Delivery geography
Packaging scope
Return process
Systems or reporting needs
Questions answered
eCommerce Logistics Questions
What data is needed to assess fulfilment?+
SKU profile, stock volume, order volume, peaks, order lines, packaging, delivery geography and return requirements.
Can freight services support eCommerce replenishment?+
FTL or PTL may support inbound inventory and bulk transfers depending on shipment size.
How should returns be planned?+
Define pickup, identification, condition checks and the decision path for returned inventory.
Can delivery promises be guaranteed?+
A realistic promise depends on order cut-offs, destination, serviceability and operating capacity.
Plan the movement
Tell us what needs to move.
Share the route, cargo profile, timing and handling requirements. NARSIK will review the shipment before recommending the next step.